Frequently Asked Questions

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Frequently Asked Questions ✴

General

  • Refunds are allowed for physical orders within half hour of purchase. Please email or DM me if you’d like to proceed. Digital orders will not have refunds.

    If you’ve entered the wrong address, please email or DM me with your Order Number and I’ll gladly change it if it has not been shipped out. If it has been shipped out, I’m sorry, but please order again if you wish to do so.

  • We accept card payments only.

    To use PayNow, please screenshot your cart and DM us on IG.

  • Know that design is different than art. Art is about self expression and free form, while design is to perfect the art and provide solutions.

    You may choose to start learning online through Skillshare, Domestika, YouTube, and more. If not, sign up for courses or design schools if you’d like to be surrounded by people :) You can still learn and grow either way.

    I went to Singapore Polytechnic and graduated with a Diploma in Visual Communications and Media Design. Further developed my skills through online classes afterwards.

Shipping

  • *For EU and UK orders, you may need to pay for your own customs fees / VAT / taxes and it may take a few more days to reach you, apart from the average 2-4 weeks shipping time, so do take note!

    Please check with your local post office on your country’s customs fee; I will not be responsible for any potential fee/ duties/ taxes charged on your international package. It will most likely be returned to me and I can offer a refund (excluding shipping fees) only if it reaches me.

  • Orders are shipped out from Singapore.

    And yes, we do ship worldwide. If your country is not listed at checkout, please shoot a DM or email to let me know and I’ll add it to the list.

  • To pack & process your order: 3-5 working days

    • You should receive a confirmation email once your mail has been dropped off at the post office, or once it’s picked up by the courier.

    • If you opted for registered mail, a tracking number will be included as well.

    Shipping:

    • (Singapore) It takes 2-5 working days to arrive at your letterbox / doorstep.

    • (International orders) are tracked, and will arrive in 2-6 weeks or longer, depending on your location, holidays, and your country’s postal service in general.

    • If you have yet to receive your order:

      • check your tracking link,

      • check your letterbox,

      • contact your local post office / delivery service first,

      • and then contact us only if it doesn’t arrive after a month.

    • An email update will be sent to you if there’s any issues or delays with your order.

  • Our shipping fee includes packaging (envelopes, wrapping paper, etc) costs as well.

    Local (Singapore): Letterbox mail - SGD $3 / Doorstep mail - SGD $5

    International Tracked Mail (Singpost): between SGD $10 to SGD $50 (depending on weight)

  • Drop us an email (email here) with your order number and a picture proof of the items that you’ve received (we don’t accept DMs for missing/damaged enquiries).

    OR fill up our Help Form.

    We will double confirm your items and send a replacement ASAP. Thank you for your patience!

 Resources & Supplies

  • I use Adobe Illustrator to do all of my illustrations and letterings.

  • I use recycled paper and cards for the most recent shop update.

    Art cards and papers from RJ Paper may be used sometimes as well.

  • Most of the time I shop local (Singapore).

    Others: